Senior IT Engineer

Senior IT Engineer - Various Locations - Italy

An exciting opportunity has arisen for an experienced Senior IT Engineer, to join the Six Star Team, providing client support both on-site and remotely. On a part-time, full-time and/or contractual basis.

What will you be doing?

Working with our clients in Italy, you will provide expectational second-line technical support, assisting them with hardware and application problems by phone, email, and face-to-face. You will be fully supported throughout, escalating complex queries to the relevant team member or external support provider for resolution where necessary.

You will deal with, and log, requests for user support from the helpdesk and ensure an efficient, customer-focused response is provided within our agreed SLA’s.

Using your expertise, you will Produce and maintain technical processes, training documentation, and knowledge base articles for our systems and proactively monitor alerts across various systems, to identify and resolve developing problems.

Please note, whilst this role is based within Italy, there is potential for the successful candidate to travel globally to ensure the delivery of internal projects.

What we want from you

The ideal candidate will be a flexible, team-focused individual, with the capability to work autonomously and self-manage their workload.

You will be a good communicator, methodical in your work practices and hold high expectations for yourself and others. As a people person, you will enjoy interacting with our clients and colleagues, whilst always providing excellent levels of service.

You will be passionate about your work, possessing a broad range of experience with hardware and software, able to provide general support over various operating systems and devices.

Ideally, you will by bilingual – conversational and written skills in Italian and English, as these will be the core locations of site work.

Whilst experience within the IT Hospitality industry would be beneficial, it is not essential.

What you can expect from us!

Six Star Global is the leading Hospitality IT Partner. Operating across the globe to provide professional and managed services, support and hospitality technologies and applications to the hospitality industry.

At Six Star, we recognise that our greatest asset is our people. We are committed to ensuring our employees are supported to achieve their personal goals and have access to resources to enhance their ongoing professional development.

As an equal opportunity's employer, we value people as individuals with diverse opinions, cultures, lifestyles, and circumstances. We will actively support diversity, equity and inclusion and ensure that our workforce is valued and treated with dignity and respect. If this sounds like the opportunity you have been waiting for, we would love to hear from you. Apply now or contact a member of our Recruitment team at HR@sixstar.globalto discuss your application. We look forward to welcoming you to the Six Star family.

Person Specification
Experience
Essential:
· 5+ Years, Previous experience within Technical Support Role

Desirable:
· 1+ Years, Previous experience within the Hospitality Sector

Qualifications
Essential:
· Educated to Degree Level within Computer Science, or equivalent experience

Desirable:
· Relevant technical qualifications within Microsoft and Networking (ie. MCSA, MCSD, Azure, CCNA)
· ITIL Certification

Technical Skills and Competencies
Essential:

• Methodical and analytical approach to problem solving
• Proficient within the use of Microsoft operating systems, including Desktop and Server systems
• Skilled within the management of Directory, File and Folder permissions
• Demonstrated capability within Firewall management and troubleshooting (WatchGuard, Meraki, SonicWall, PaloAlto)
• Possesses previous Networking experience and understanding of Switch configuration/management WAN, LAN, VLAN, DHCP and DNS
• Competent with Virtual server installation, configuration, and architecture (ESXi, Hyper-V)
• In depth knowledge of Microsoft Office 265 Administration and security compliance
• Understanding of Cloud Technologies (Microsoft Azure, Amazon AWS)

Desirable:

• Proficient within the use of SCCM/Deployment Technologies
• Working understanding of Property management systems – OPERA, OnQ, Guestline and Brilliant
• Working knowledge of RMM Tools, such as; Solarwinds N-Able, ConnectWise Automate and ScreenConnect

Other
Essential:

• English Language (Fluent, written and spoken)
• Italian Language (Fluent, written and spoken)
  

Specifiche della Persona

Esperienza
Essenziale:
· 5+ anni, esperienza precedente in un ruolo di support tecnico
Desiderabile:
· 1+ anno, esperienza precedente nel settore dell’ospitalità

Qualifiche
Essenziale:

· Laurea in Informatica o esperienza equivalente

Desiderabile:

· Qualifiche tecniche rilevanti in Microsoft e Networking (ad esempio, MCSA, MCSD, Azure, CCNA)

· Certificazione ITIL

Competenze Tecniche e Capacità

Essenziale:

• Approccio metodico e analitico alla risoluzione dei problemi
• Competenza nell’uso dei sistemi operativi Microsoft, compresi i sistemi Desktop e Server
• Abilità nella gestione delle autorizzazioni delle directory, file e cartelle
• Capactià dimostrata nella gestione e risoluzione dei problemi del firewall (WatchGuard, Meraki, SonicWall, PaloAlto)
• Esperienza precedente nella configurazione dei dispositivi di rete e comprensione della configurazione/gestione degli switch, WAN, LAN, VLAN, DHCP e DNS
• Competenza nell’installzione, configurazione e architettura di server virtuali (ESXi, Hyper-V)
• Conoscenza approfondita dell’amministrazione di Microsoft Office 365 e della conformità all sicurezza
• Comprensione delle tecnologie cloud (Microsoft Azure, Amazon AWS)

Desiderabile:

• Competenza nell’uso di tecnologie SCCM/Deployment
• Comprensione del Sistema do gestione delle strutture alberghiere – OPERA, OnQ, Guestline e Brilliant
• Conoscenza dei Tool RMM, come Solarwinds N-Able, ConnectWise, Automate e ScreenConnect

Altro
Essenziale:

• Lingua inglese (fluenti, scritta e parlata)
• Lingua italiana (fluenti, scritta e parlata)

Contratto di lavoro: Tempo pieno, Part-time, Contratto con partita IVA, Collaborazione

Benefit:

• Orario flessibile
• Supporto allo sviluppo professionale

Orario:

• Dal lunedì al venerdì
• Orario flessibile
• Turni

Esperienza:

• IT Engineer: 5 anni (Preferenziale)

Lingua:

• English (Obbligatorio)
• Italiano (Obbligatorio)

Disponibilità a viaggiare:

• 75% (Preferenziale)